The City of London with a variety of building types offers many opportunities and challenges for operators of soft services. Against this diversity there is one requirement which is often overlooked and blended into the suite of services which are required to operate an asset. Recycling and waste management was once only given ‘back door’priority however in recent times it has become an important part of the building management process.
Historically suppliers of waste management and recycling services were not always innovative in their solutions and tended to focus on the equipment and logistical solutions for the market. The failure to meet a changing market led to a change in the client relationship as the industry lost the point of client contact which had shifted.FM operators have proven more skilful at consolidating services to offer the market one stop solutions which include waste and recycling.
However the recycling industry is beginning to deliver solutions which are innovative adapted to meet the complexities of multi tenanted facilities. At Bywaters the company has developed a package for clients which help manage the internal costs of recyclable and non-recyclable material handling.
The company has developed internal solutions which respect the waste hierarchy through efficient handling of the various material streams from the office , retail and leisure environments which allow the FM operator to effectively control costs whilst meeting their environmental objectives. The Bycycler system is simple, effective and ensures the decision for users is easy. However the choice of container and handling of the material is only part of the solution.
Bywaters have now built on the improved handling of materials to ensure better cost control through the introduction of internal pay by weight systems. At a large multi- use development the Bywaters introduced management system to achieve the financial and environmental objectives.
The facility is equipped with an internal weighing system which allows the FM operator to accurately record the output from tenants by weight. This involved recording data from each tenant to track and control the movement of material internally. The company provided the required internal containers and introduced a weighing system which allowed the FM operator to record the weights of the material handled on behalf of the tenants.
As the internal and external services are now measured by the same factors the FM operator is able to report to their tenants on their output and internal costs. The improved information flow between the internal and external costs now means the FM can track and allocate costs seamlessly. These are now reconciled with the suppliers charges which are based on the handling of materials externally.
However the system was not achieved overnight. In order to achieve tenant buy Bywaters undertook an audit of the building on behalf of the FM operator. This revealed the outputs and practises in certain areas required work. An education and awareness training plan was developed to meet the needs of the client. The company supported the behavioural change through workshops and briefings to make sure the management system worked effectively.
In large complex multi tenanted environments the challenge for the FM operator is to ensure the service plans are delivered in line with the client objectives. However waste and recycling management is a specialist area which now involves more than the simple logistics and handling solutions.
Choosing the right partner to assist in achieving these objectives is not as simple as achieving the lowest rate. Bywaters offer a holistic solution to the market which is fully costed and supported by sophisticated information systems measures variables and allow the external costs to be tracked to the producer. The company is now taking these developments forward to introduce real time reporting for their clients with the roll out of a new CRM system which will give clients a more efficient information flow and improve their controls.
In the case of one large facility this approach delivered 100% recycling and recovery and reduced costs but more importantly ensured these were allocated equitably.